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  • What to do in case the package is damaged?
    In case the package appears damaged, crushed, wet or leaked from the outside please do not accept the package from the delivery person. It is probably damage-in-transit and should be not accepted from the courier company. However, if you discover the damage once you open the parcel, please report the damage to us within 24 hours of the delivery with product opening video through email ( describing the damage as mentioned below along with images of the parcel.
  • What is the replacement process?
    Step 1: All eligible replacement requests need to be notified to us by email to within 24 hours of the delivery of the product. Please mention the following information in the email: ● Product Order Number ● Your email ID registered with us ● Name of the damaged product and quantity damaged ● Description of the issue ● Clear photos of the package and the damaged products Step 2: We will review your replacement request and confirm if the request is approved on email in 24 hours Step 3: If replacement is approved, we will arrange to send replacement products (in case reason is not genuine you will send the damaged product to us). Step 4: After the receipt of your parcel, we will verify the products and authorise it for replacement within 7 working days if the products are found to be in proper condition. Step 5: Once approved, we will ship the replacement product in 7 working days. In case the replacement product is not available in stock, we may contact you to choose a different product or refund the product cost(shipping charge will not be refunded). The refund process will take 7-10 working days.
  • When will I receive a replacement?
    Replacement product will be shipped within 7 working days of the receipt of the original item, subject to the following conditions: ● The products should be unused, unsoiled and unwashed. ● The products should have the original tags and should be in the original packaging. Any returned item received by us that does not meet the above-mentioned conditions would not be accepted. No replacement will be provided for such products.
  • Can I choose a different product in exchange?
    No, you can't choose a different product in exchange.
  • How much time does it take to issue the refund?
    The refund process will take 7-10 working days from the receipt of the returned goods.
  • How is the refund made?
    Refunds will be sent to the same card/bank account from which the payment was made. In case it is not possible for our Payment Gateway to send the refund to the same card/bank account due to the expiry of the refund window, we will request you to provide a bank details of yours using which we will send the refund money through bank transfer.
  • Can I modify or cancel my order?
    No, you can't modify or cancel an order once placed successfully on the website.
  • Which are the locations that you deliver to?
    We deliver to over 2,500 cities in India covering 13,000+ pin codes.
  • How soon do you dispatch an order?
    We stock most products that we sell which enable us to ship your order within 2 - 3 working days of placing the order. In some cases, it may take 7 – 10 working days depending on item availability. Some products which are unavailable that need production, may take longer to dispatch. We will intimate you in such cases.
  • When will my order get delivered?
    We provide 3-4 working days delivery in over 500 cities in India.
  • How much do you charge for delivery?
    Shipping charges are charged as per the shipping courier you choose while placing the order
  • How can I track my order?
    You will be notified through a SMS once your order is shipped containing the courier tracking details.
  • Which courier do you use to deliver?
    We used Shiprocket courier to ship most orders.
  • What should I do if the carton is damaged or tampered at the time of taking the delivery?
    We request you not to accept delivery of parcels where the carton is damaged, tampered or the brown-tape seal is open. Please take a photo of the parcel before refusing and email it to us on
  • How do I know if my order is confirmed?
    You will receive an email and an SMS for all successful orders. In your (Siri Collections) My Account, successful Prepaid orders will be in "Processing", "Packed" or "Complete" status depending upon the exact status of the order. Unsuccessful orders will be either in "Pending" or "Cancelled" status. You can always contact our customer support for any queries relating to the status of your order.
  • My bank account is debited but order status on the SIRI Collections is showing as Pending?
    This happens in case the connection between our website and the payment gateway is broken due to issues like the slow internet. In case your bank account is debited but order status on our website is showing as Pending, do not worry as we receive a confirmation for all successful payments from our payment gateway the next day. On receipt of such confirmation, your order status will be updated to "Processing" (i.e. Confirmed).
  • How do I place bulk orders?
    You can send in your inquiries about bulk orders to
  • I don’t want the package to carry an invoice.
    Invoices are mandatory to be put along with the parcel due to Government regulations
  • Do you ship outside India?
    Yes, If you want delivery outside India, you can order from our
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