FAQ

In case the package appears damaged, crushed, wet or leaked from the outside please do not accept the package from the delivery person. It is probably damage-in-transit and should be not accepted from the courier company. However, if you discover the damage once you open the parcel, please report the damage to us within 24 hours of the delivery with product opening video through email (info.siricollections@gmail.com) describing the damage as mentioned below along with images of the parcel.

Step 1: All eligible replacement requests need to be notified to us by email to info.siricollections@gmail.com within 24 hours of the delivery of the product. Please mention the following information in the email: ● Product Order Number ● Your email ID registered with us ● Name of the damaged product and quantity damaged ● Description of the issue ● Clear photos of the package and the damaged products Step 2: We will review your replacement request and confirm if the request is approved on email in 24 hours Step 3: If replacement is approved, we will arrange to send replacement products (in case reason is not genuine you will send the damaged product to us). Step 4: After the receipt of your parcel, we will verify the products and authorise it for replacement within 7 working days if the products are found to be in proper condition. Step 5: Once approved, we will ship the replacement product in 7 working days. In case the replacement product is not available in stock, we may contact you to choose a different product or refund the product cost(shipping charge will not be refunded). The refund process will take 7-10 working days.

Replacement product will be shipped within 7 working days of the receipt of the original item, subject to the following conditions: ● The products should be unused, unsoiled and unwashed. ● The products should have the original tags and should be in the original packaging. Any returned item received by us that does not meet the above-mentioned conditions would not be accepted. No replacement will be provided for such products.

No, you can't choose a different product in exchange.

The refund process will take 7-10 working days from the receipt of the returned goods.

Refunds will be sent to the same card/bank account from which the payment was made. In case it is not possible for our Payment Gateway to send the refund to the same card/bank account due to the expiry of the refund window, we will request you to provide a bank details of yours using which we will send the refund money through bank transfer.

No, you can't modify or cancel an order once placed successfully on the website.

We deliver to over 2,500 cities in India covering 13,000+ pin codes.

We stock most products that we sell which enable us to ship your order within 2 - 3 working days of placing the order. In some cases, it may take 7 – 10 working days depending on item availability. Some products which are unavailable that need production, may take longer to dispatch. We will intimate you in such cases.

We provide 3-4 working days delivery in over 500 cities in India.

Shipping charges are charged as per the shipping courier you choose while placing the order

You will be notified through a SMS once your order is shipped containing the courier tracking details.

We used Shiprocket courier to ship most orders.

We request you not to accept delivery of parcels where the carton is damaged, tampered or the brown-tape seal is open. Please take a photo of the parcel before refusing and email it to us on info.siricollections@gmail.com

You will receive an email and an SMS for all successful orders. In your (Siri Collections) My Account, successful Prepaid orders will be in "Processing", "Packed" or "Complete" status depending upon the exact status of the order. Unsuccessful orders will be either in "Pending" or "Cancelled" status. You can always contact our customer support for any queries relating to the status of your order.

This happens in case the connection between our website and the payment gateway is broken due to issues like the slow internet. In case your bank account is debited but order status on our website is showing as Pending, do not worry as we receive a confirmation for all successful payments from our payment gateway the next day. On receipt of such confirmation, your order status will be updated to "Processing" (i.e. Confirmed).

You can send in your inquiries about bulk orders to info.siricollections@gmail.com

Invoices are mandatory to be put along with the parcel due to Government regulations

Yes, If you want delivery outside India, you can order from our Email:info.siricollections@gmail.com