1) Which are the locations that you deliver to?
We deliver to over 2,500 cities in India covering 13,000+ pin codes.
2) How soon do you dispatch an order?
We stock most products that we sell which enable us to ship your order within 2 - 3 working days of placing the order.
In some cases, it may take 7 – 10 working days depending on item availability. Some products which are unavailable that need production, may take longer to dispatch. We will intimate you in such cases.
3) When will my order get delivered?
We provide 7 – 10 working days delivery in over 500 cities in India.
4) How much do you charge for delivery?
Tamil nadu - 50
Andhra pradesh,Karnataka,Kerala,Pondicherry - 100
Other States - 150
5) How can I track my order?
You will be notified through a SMS once your order is shipped containing the courier tracking details.
6) Which courier do you use to deliver?
We used Shiprocket courier to ship most orders.
7) What should I do if the carton is damaged or tampered at the time of taking the delivery?
We request you not to accept delivery of parcels where the carton is damaged, tampered or the brown-tape seal is open. Please take a photo of the parcel before refusing and email it to us on firstname.lastname@example.org
8) How do I know if my order is confirmed?
You will receive an email and an SMS for all successful orders. In your (Siri Collections) My Account, successful Prepaid orders will be in "Processing", "Packed" or "Complete" status depending upon the exact status of the order. Unsuccessful orders will be either in "Pending" or "Cancelled" status. You can always contact our customer support for any queries relating to the status of your order.
9) My bank account is debited but order status on the SIRI Collections is showing as Pending?
This happens in case the connection between our website and the payment gateway is broken due to issues like the slow internet. In case your bank account is debited but order status on our website is showing as Pending, do not worry as we receive a confirmation for all successful payments from our payment gateway the next day. On receipt of such confirmation, your order status will be updated to "Processing" (i.e. Confirmed).
10) How do I place bulk orders?
You can send in your inquiries about bulk orders to email@example.com
11) I don’t want the package to carry an invoice.
Invoices are mandatory to be put along with the parcel due to Government regulations.
12) Do you ship outside India?
We currently ship in India only. If you want delivery outside India, you can order from our Email: firstname.lastname@example.org